Refund & Cancellation

Our goal is to ensure that every customer is satisfied with our services. If something goes wrong, we want to make it right. This Refund & Cancellation Policy explains your rights and how we handle refunds and cancellations on our SMM Panel.

By using our services, you agree to the terms described on this page. Please read them carefully before placing an order.

Orders can only be cancelled before they have been processed or started by our system or provider. Once an order begins processing, cancellation may not be possible.

• Cancellation requests must be submitted through the support team.
• Orders already in progress may not be eligible for cancellation.
• Partial cancellations may be available if an order is partially completed.
• Cancelled orders will be refunded to your panel balance.

Refunds are considered on a case-by-case basis. The following conditions generally apply:

If you believe your order is eligible for a refund, please follow these steps:

Approved refunds are credited directly to your SMM Panel account balance. We do not process refunds back to the original payment method (bank, UPI, etc.) except in special cases.

• Refunds are typically processed within 24-72 hours after approval.
• Refund amount is added to your panel balance and can be used for future orders.
• For direct payment refunds, contact support for special cases.
• Transaction records are maintained for all refunds.

If an order is partially completed, you may be eligible for a partial refund. The refund amount is calculated based on the undelivered portion of the order.

• Partial refunds are calculated proportionally to the undelivered quantity.
• Partial refunds are credited to your panel balance.
• Some services may offer automatic partial refunds upon order completion.

Some services offer a refill guarantee. If your order experiences drops within the refill period, you may request a refill instead of a refund.

• Refill availability is indicated on each service.
• Refill requests must be submitted within the refill period.
• Refill is only available if the service description mentions it.
• Refill requests are processed separately from refunds.

We encourage customers to contact our support team first to resolve any issue before initiating a payment dispute or chargeback.

• Contact support before raising any payment dispute.
• Provide complete transaction details when requesting help.
• Accounts with fraudulent chargebacks may be permanently banned.

If you have a payment-related issue (e.g., payment made but not credited, UTR rejected, or amount mismatch), please contact support with the following details:

• Payment date and time
• UTR / Transaction ID
• Payment amount
• Screenshot of payment confirmation (if available)

Our team will verify the payment and resolve the issue as quickly as possible.

In rare cases, exceptions to this policy may be made at the sole discretion of our team. Examples include:

• Verified system-wide service failures.
• Extended provider outages affecting a large number of orders.
• Payment processor errors outside of user control.
• Other exceptional circumstances reviewed by management.

All decisions regarding exceptions are final and made to ensure fair treatment for all customers.

We may update this Refund & Cancellation Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page.

Continued use of our services after changes are published means you accept the updated policy.

If you have any questions about this policy or need to request a refund, please contact us through the following channels: